Animal Surgery Ltd - simple & effective veterinary solutions for surgical problems
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Terms and Conditions

By using this site you are accepting our Terms and Conditions

‘Company’ means Animal Surgery Ltd
‘Customer’ means the veterinary practice / hospital or any person to whom the Company has agreed to supply goods.
‘Goods’ means the products which the Company supplies to customers in accordance with these conditions.

The Company will aim to dispatch on the same day all orders received by 4pm.
Any dates and times quoted for delivery of goods are estimates only.
The Company shall not be liable for any loss or expense arising from delay in delivery of the goods.

Under normal circumstances, goods will not be accepted for return for credit other than for the following reasons.

  • Goods returned to correct a Company error. Goods must be returned within 14 days of receipt.  Goods must be adequately packaged to ensure that no damage is caused during their return to the Company. Goods must be in their original condition, not marked and not show any evidence of being tampered with. Goods must be accompanied by a copy of the original invoice or delivery note.

  • Goods returned where the product or package is alleged to be faulty, damaged or tampered with prior to delivery. Details of the fault or damage should be notified to the Company within 3 days of receipt of the goods. Goods must be adequately packaged and accompanied by a copy of the invoice or delivery note explaining the reason for the return.

  • Where the Company agrees in advance of the return to accept goods not covered by the above criteria.

  • Date expired goods will not be accepted for credit.

Payment and Pricing
Payment is due prior to the dispatch of goods.
Goods will be invoiced at the prevailing price at the date of dispatch to the customer.
All prices exclude VAT. VAT at the current rate will be added to all invoices to the UK and EU.
The cost of postage and packaging for first class mail will be added to the price, unless otherwise stated.
The Company reserves the right to change prices without prior notice to the customer.

Goods are sold under the understanding that the customer is solely responsible for determining the suitability of the goods for the purpose for which the customer intends to use them. Accordingly the Company’s liability for any loss or damage suffered by the customer and arising by defects in the goods, shall be limited to the invoice price of the goods in respect of or in relation to which loss or damage is claimed. The Company will not accept under any circumstances liability for consequential loss, damage or loss of profits arising from the use of the goods, services, information and advice.

Title and Risk
The title of the goods shall not be transferred to the customer until the full price has been paid to the Company.
The risk of loss or damage to goods shall pass to the customer on the date the goods are received and accepted by the customer.

The customer agrees to indemnify the Company against all loss, damage, costs, legal costs and professional and other expenses of any nature whatsoever incurred or suffered by the customer or by a third party as a result of the use of the goods, the breach of any legislation relating to the use of the goods, or as a result of any breach of the contract by the customer.

Force Majeure
The Company shall not be liable to the customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company’s reasonable control.

Intellectual property rights
The Company is the owner or the licensee of all intellectual property rights on our website and in the material published on it. All such rights are reserved.
You must not use any part of the material on our website for commercial purposes without obtaining a license to do so from the Company.

These conditions shall be construed in accordance with and governed by English Law. Each of the parties irrevocably submits for all purposes in connection with the ‘Terms and Conditions’ to the exclusive jurisdiction of the Courts of England.


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